Ride for Fun, Ride to Learn

LIFETIME AWARDS FAQs

• How do I know what my horses and riders have qualified for?

You can click MY SCORES and toggle the drop down menus to select your horses, riders, and the year to view all points accumulated.  You will notice a Lifetime count of points in the upper right hand corner of the screen and showing you the award level achieved.

You can also search the achievement level by searching your name or your equine's name on the Awards page. 
 

• How do I receive my awards?

All lifetime awards are distributed at our events during the Rider's Meeting.  The ETS system will need to recognize your registration in order to ship your award.  Be sure to register at least 2 weeks in advanced of the event so that your award is included in the shipment.
 

• My equine has transferred ACTHA points only, will he be eligible for his award at my first event?

  Unfortunately, our systems can only detect eligible equines once there is at least one point accumulated from an ETS event. If you only have ACTHA points, you will receive your award at your 2nd event attended.
   

• My horse has passed/retired, can I still receive the award?

Yes. You can email/call Customer Support to request that your equine receive their award: 
(1) Request it be sent to the next event you attend. In this case, please be registered for that event before informing ETS.
(2) To have ETS mail the award directly to you, submit a $10 processing fee. You can call Customer Support to request this service and pay the $10 fee by credit card.

• For personal reasons, I will not be riding anymore, can I still receive the award? 

Yes. You can email/call Customer Support to request that your equine receive their award. You will need to make a $10 processing fee payment to ETS to have the award mailed directly to you.  
 

Customer Support Phone - 512.537.3961
Customer Support Email - support@equinetrailsports.com